TERMS & FAQs
Here are our terms and conditions and some answers to some frequently asked questions. If you cannot find what information you need here, please get in touch via the contact page. Thank you.
HOW TO ORDER:
Once you have chosen your wrapper design please add your personal message and choose the quantity and type of bars you require. Please double check your order including your personal message.
Please let us have your name, phone number and e-mail address, together with the delivery address including post code. We will be unable to proceed with your order, without this information.
Please pay on the website using the shopping cart. Should you have any issues, please drop us an email and we can arrange payment via card or bank transfer.
You must pay up front for your order to be completed, we are unable to take cheques.
HANDLING AND DELIVERY:
Orders will be sent by using the Royal Mail postal service. Shipping prices are determined by order amount /weight of total order.
Orders of the larger chocolate bars that are over £20 will be sent by a courier service. Please note, we do not offer overseas delivery.
For whatever reason, if an order is returned to us due to the fact it could not be delivered, then the customer is liable for the costs of arranging a new delivery.
Please allow 48 hours for order processing and for you to receive a proof of your chosen design by e-mail.
Once we have received your approval of the design by e-mail, please allow 7-14 days for your delivery to avoid disappointment.
The majority of orders are delivered within 1 to 5 working days from the date of posting. Once your order has left us, we cannot be responsible for any delays or non-delivery of your goods. Please contact us if a problem arises and we will do what we can to help.
We are not registered for VAT. No VAT is included in, or payable on any of our products.
We cannot offer a refund once your order has been dispatched and passed to the delivery company. This is in line with the distance selling regulations relating to personalised and perishable goods.
We are also unable to offer a refund if the details you supply us and approve are incorrect.
Should you wish to cancel an order you must do so in the first 7 days from placing it. You will be entitled to a full refund minus any PayPal charges which we may incur. Any charges will be made clear at the time of refund. This does not apply if your goods have already been dispatched.
Your statutory rights are not affected.
Once your order has been accepted we will e-mail you a proof of the design to ensure it meets your requirements and to confirm all details are correct. Once you have confirmed that you are happy with the proof and details are all correct via e-mail, we cannot be held responsible for any errors made by you relating to any of the information supplied to us. Please ensure you check all the information on the proof against what you have supplied us.
Should your wording be too long, then we may need to amend it to fit your chosen wrapper. If this is necessary then we will notify you by e-mail and request your approval, before we proceed with your order.
All our products on display are as accurate as possible, however please note that some colours and images may vary. this can be due to your computer screen or Internet browser, therefore, please bear in mind that there may be minor colour differences on your final product to that on your screen.
Any complaints, should they occur will be dealt with promptly. Where items are made to a customer's personalised design, the customer undertakes to indemnify the company against infringement of any patent, registered design, trade mark or copy right and any loss, damage or expenses which it may incur. In some cases we may require written proof of ownership of images supplied by you
You can contact us via the contact form on the website, by telephone or social media (Facebook). If you wish to make an appointment to view the items if you are local that is fine.
For quick reference our telephone number is 07507 559585