Terms and Conditions

How to order

Once you have chosen your wrapper design please add your personal message and choose the quantity and type of bars you require. Please double check your order including your personal message.

Please let us have your name, phone number and e-mail address, together with the delivery address including post code. We will be unable to proceed with your order, without this information.

Handling & delivery

Orders for 40 bars and under will be sent by using the Royal Mail 1st Class Recorded Delivery Service.

Orders for 41 bars and over will be sent by a courier service.

Please note, we do not offer overseas delivery.

For whatever reason, if an order is returned to us due to the fact it could not be delivered, then the customer is liable for the costs of arranging a new delivery.

Delivery Times

Please allow 48 hours for order processing and for you to receive a proof of your chosen design by e-mail.

Once we have received your approval of the design by e-mail, please allow 7-14 days for your delivery to avoid disappointment.

The majority of orders are delivered within 1 to 5 working days from the date of posting. Once your order has left us, we cannot be responsible for any delays or non-delivery of your goods. Please contact us if a problem arises and we will do what we can to help.

Payment Methods

Please phone us to pay over the phone, or drop us an email. We can accept payment by cheque on local deliveries only, but you must pay up front for your order to be completed, we are unable to take postal orders at the moment.

VAT Charges

We are not registered for VAT. No VAT is included in, or payable on any of our prices.

General Information

Once your order has been accepted we will e-mail you a proof of the design to ensure it meets your requirements and to confirm all details are correct. Once you have confirmed that you are happy with the proof and details are all correct via e-mail, we cannot be held responsible for any errors made by you relating to any of the information supplied to us. Please ensure you check all the information on the proof against what you have supplied us.

Should your wording be too long, then we may need to amend it to fit your chosen wrapper. If this is necessary then we will notify you by e-mail and request your approval, before we proceed with your order.

All our products on display are as accurate as possible, however please note that some colours and images may vary. this can be due to your computer screen or Internet browser, therefore, please bear in mind that there may be minor colour differences on your final product to that on your screen.

Any complaints, should they occur will be dealt with promptly.

Where items are made to a customer's personalised design, the customer undertakes to indemnify the company against infringement of any patent, registered design, trade mark or copy right and any loss, damage or expenses which it may incur. In some cases we may require written proof of ownership of images supplied by you

Refund Policy

We cannot offer a refund once your order has been dispatched and passed to the delivery company. This is in line with the distance selling regulations relating to personalised and perishable goods.

We are also unable to offer a refund if the details you supply us and approve are incorrect.

Should you wish to cancel an order you must do so in the first 7 days from placing it. You will be entitled to a full refund minus any PayPal charges which we may incur. Any charges will be made clear at the time of refund. This does not apply if your goods have already been dispatched.

Your statutory rights are not affected.

Contact Information

You can contact us via e-mail, telephone or mail, if you wish to make an appointment to view the items if you are local that is fine.

Contact details can be found here but for quick reference our telephone number is 07890 989 848

Privacy

The policy of www.allwrappedupforyou.co.uk is to respect the privacy of all web site visitors to the extent permitted by law. This online privacy statement is intended to inform you of the ways in which this web site collects information, the uses to which that information will be put, and the ways in which we will protect any information you choose to provide us. There are three types of information that this site may collect during your visit: web visit logs, cookies, and information voluntarily provided by you.

All Wrapped Up web sites routinely collect and store information from online visitors to help manage those sites and improve service. This information includes the pages visited on the site, the date and time of the visit, the Internet address (URL or IP address) of the referring site, the domain name and IP address from which the access occurred, the version of browser used, the capabilities of the browser, and search terms used on search engines.

This site makes no attempt to identify individual visitors from this information; any personally identifiable information is not released to external parties without your consent unless required by law.

Cookies are pieces of information stored by your web browser on behalf of a web site and returned to the web site on request. This site may use cookies for two purposes: to carry data about your current session at the site from one web page to the next, and to identify you to the site between visits. If you prefer not to receive cookies, you may turn them off in your browser, or may set your browser to ask you before accepting a new cookie. Some pages may not function properly if the cookies are turned off. Unless otherwise notified on this site, we will not store data, other than for these two purposes, in cookies. Cookies remain on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.

Unless otherwise notified on this site, we do not use cookies to track your movement among different web sites and do not exchange cookies with other entities.

Information voluntarily provided by you in the course of using this web site; you may choose to provide us with information to help us serve your needs. For example, you may send us electronic mail (through a mailer or a web form) to request information, you may sign up for a mailing list, or you may send us your address so we may send you an application or other material.

Any personally identifiable information you send us will be used only for the purpose indicated. Requests for information will be directed to the appropriate staff to respond to the request, and may be recorded to help us update our site to better respond to similar requests. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law. We do not retain the information longer than necessary for normal operations.

Each web page requesting information discloses the purpose of that information. If you do not wish to have the information used in that manner, you are not required to provide it.

Please contact the person listed on the specific page, or listed below, with questions or queries regarding this matter.

Site Information

All Wrapped Up may provide links to other World Wide Web sites or resources. We do not control these sites and resources, do not endorse them and are not responsible for their availability, content, or delivery of services. In particular, external sites are not bound by All Wrapped Up‘s online privacy policy; they may have their own policies or none at all. Often you can tell you are leaving the All Wrapped Up web site by noting the URL of the destination site.